Fans are the most valuable audience a brand can reach and the hardest to earn. They have long memories, high standards, and zero patience for brands that show up uninvited. This session brings together a music artist who has spent 20 years watching fan culture evolve from forums to parasocial TikTok relationships, a media company with some of the world’s most passionate fan communities, and a brand marketer navigating what meaningful participation in fandom actually looks like. Together they explore what fans actually want from the brands in their world, what the data says about when brand participation adds value versus kills it, and what a brief that respects a fan community actually looks like in practice.
Speakers:
– Keisha Buchanan, British Singer-Songwriter & Founding Member of Sugababes
– Jasmine Dawson, Senior Vice President, Digital, BBC Studios
